Privacy Policy

Last updated: May 2026

At Hopoye we take your privacy seriously. This policy explains clearly what personal data we collect, why we collect it, how we use it, and what your rights are. We are committed to full compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Hopoye is a UK-based online retailer owned and operated by Syed Zohaib. Our registered business address is 19 Foxham Drive, Salford, Greater Manchester, M7 4ZP, United Kingdom. We are the data controller for the personal information collected through hopoye.com.

If you have any questions about this privacy policy or how we handle your data, please contact us at support@hopoye.com or call +44 7777 235718.

What Personal Data We Collect

We collect personal data that you provide directly to us and data that is collected automatically when you use our website. This includes:

Data you provide to us:

• Your name and contact details (email address, phone number, delivery address)
• Payment information (processed securely by our payment providers — we do not store full card details)
• Order history and purchase details
• Communications you send to us including emails and enquiries
• Account information if you create an account on our website
• Reviews or feedback you submit

Data collected automatically:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search engine
• Device type and operating system
• Cookie data (see our Cookie section below)

Why We Collect Your Data and Our Legal Basis

How We Share Your Data

We do not sell, rent, or trade your personal data to third parties for marketing purposes. We share your data only where necessary and only with trusted parties, including:

• Payment processors — Shopify Payments, PayPal, Klarna, and other authorised payment providers who process your payment securely
• Delivery carriers — Royal Mail and other courier services who require your name and delivery address to fulfil your order
• Shopify — our e-commerce platform provider who hosts our website and processes orders on our behalf
• Analytics providers — Google Analytics and similar tools used to understand how our website is used (data is anonymised where possible)
• Legal authorities — where we are required to do so by law, court order, or regulatory requirement

How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes described in this policy. Specifically:

• Order and transaction records are retained for 7 years to comply with UK tax and accounting requirements
• Customer account data is retained for as long as you maintain an active account
• Marketing preferences and email data are retained until you unsubscribe or withdraw consent
• Customer support communications are retained for up to 3 years

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how our website is used. Cookies are small text files placed on your device by your browser.

We use the following types of cookies:

• Essential cookies — necessary for the website to function, including your shopping cart and checkout session
• Analytics cookies — used to understand visitor behaviour and improve our website (for example, Google Analytics)
• Marketing cookies — used to show relevant advertising (only with your consent)

You can control and manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of our website.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmission. Payments are processed by PCI-DSS compliant payment providers. We never store full payment card numbers on our systems.

International Data Transfers

Some of our service providers, including Shopify, may process your data outside of the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses where applicable.

Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you can ask us to delete your personal data in certain circumstances
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can request your data in a commonly used format
• Right to object — you can object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent — where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please email us at support@hopoye.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Marketing Communications

We will only send you marketing emails if you have given us your explicit consent to do so, for example by subscribing to our newsletter. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by emailing us at support@hopoye.com. We will never send unsolicited marketing communications.

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will update the date at the top of this page. We encourage you to review this page periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us:

Hopoye
Data Controller: Syed Zohaib
Email: support@hopoye.com
Phone: +44 7777 235718
Address: 19 Foxham Drive, Salford, Greater Manchester, M7 4ZP, United Kingdom