Where is my order?
Once dispatched you will receive an email with tracking details where available. UK standard delivery takes 2 to 5 business days after dispatch. If it has been longer than 7 business days and your order has not arrived, email us at support@hopoye.com with your order number and we will investigate immediately.
How do I return an item?
We accept returns within 30 days of delivery for unused items in their original condition and packaging. Email support@hopoye.com with your order number and the reason for the return. We will respond within 48 hours with full instructions.
I received a damaged or incorrect item — what do I do?
Email support@hopoye.com within 48 hours of receiving your order with your order number and a clear photograph of the item. We will arrange a free replacement or full refund. You will not need to pay return postage for faulty or incorrect items.
Can I change or cancel my order?
Contact us within 2 hours of placing your order and we will do our best to amend or cancel it before dispatch. Email support@hopoye.com with your order number immediately. Once dispatched, orders cannot be cancelled but can be returned under our 30-day returns policy.
Do you ship internationally?
Yes. International delivery typically takes 7 to 14 business days after dispatch. International customers may be responsible for import duties or taxes applicable in their country. We ship from the United Kingdom.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All transactions are processed securely. We never store your card details on our servers.
