Terms and Conditions

Last updated: May 2026

Please read these terms and conditions carefully before using hopoye.com or placing an order. By accessing our website or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. About Us

Hopoye is a UK-based online retailer owned and operated by Syed Zohaib. Our business address is 19 Foxham Drive, Salford, Greater Manchester, M7 4ZP, United Kingdom. You can contact us at support@hopoye.com or by calling +44 7777 235718.

References to "Hopoye", "we", "us", or "our" in these terms refer to the business described above. References to "you" or "your" refer to you as a customer or user of our website.

2. Use of Our Website

You may use hopoye.com for lawful purposes only. You agree not to use our website in any way that:

Violates any applicable UK or international law or regulation
Is fraudulent, harmful, threatening, abusive, or defamatory
Involves the transmission of unsolicited commercial communications
Attempts to gain unauthorised access to any part of our website or systems
Interferes with the proper functioning of our website or servers

We reserve the right to suspend or terminate access to our website for any user who breaches these conditions.

3. Product Information and Pricing

We make every reasonable effort to ensure that product descriptions, images, and prices on our website are accurate and up to date. However, we do not guarantee that all product information is completely error-free. Where we identify a significant error in a product listing, we reserve the right to cancel an order and issue a full refund, notifying you promptly by email.

All prices on hopoye.com are displayed in British pounds sterling (GBP) and are inclusive of VAT where applicable. Prices are correct at the time of display but may change without prior notice. The price you pay is the price confirmed at the time your order is placed.

Product images are for illustrative purposes. Colours may vary slightly due to photography conditions and individual screen settings. We aim to represent all products as accurately as possible.

4. Placing an Order

When you place an order on hopoye.com, you are making an offer to purchase the items in your basket at the prices and on the terms stated. Your order constitutes an offer to us to buy the products. All orders are subject to acceptance by us.

We will send you an order confirmation email once payment has been received. This confirmation email acknowledges receipt of your order but does not constitute our acceptance of it. Our acceptance occurs when we dispatch your order and send you a dispatch confirmation email.

We reserve the right to refuse or cancel any order at our sole discretion, including in cases of suspected fraud, pricing errors, or product unavailability. If we cancel your order after payment has been taken, we will issue a full refund within 5 business days.

5. Payment

We accept the following payment methods: Visa, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay, Shop Pay, and Klarna. All payments are processed securely through Shopify Payments or our authorised payment partners. All transactions are encrypted using SSL technology.

Payment is taken at the time of placing your order. By providing your payment details you confirm that you are authorised to use the payment method provided. Hopoye does not store full payment card details on its systems.

For Klarna buy now pay later transactions, separate terms and conditions apply as set out by Klarna. Please review Klarna's terms before selecting this payment method.

6. Delivery

We aim to dispatch all orders within 1 to 2 business days of payment confirmation. Estimated delivery timeframes are set out in our Shipping Policy. Delivery timeframes are estimates and not guaranteed. We are not liable for delays caused by postal or courier services, customs, or circumstances beyond our control.

Risk of loss and title to products passes to you upon delivery to the address you specified at checkout. You are responsible for providing a complete and accurate delivery address. We are not liable for non-delivery resulting from an incorrect or incomplete address provided by you.

7. Returns and Refunds

Our returns and refund procedures are set out in full in our Refund and Returns Policy, which forms part of these terms and conditions. We accept returns on eligible unused items within 30 days of delivery. Your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are fully upheld.

8. Intellectual Property

All content on hopoye.com, including but not limited to text, images, logos, graphics, product descriptions, and the overall design and layout of the website, is the intellectual property of Hopoye or its licensors and is protected by UK and international copyright law.

You may not copy, reproduce, distribute, publish, display, or create derivative works from any content on our website without our prior written consent. You may view and print pages from our website for your own personal, non-commercial use only.

9. Limitation of Liability

To the fullest extent permitted by UK law, Hopoye shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products, including but not limited to loss of profits, data, or goodwill.

Our total liability to you in connection with any order shall not exceed the total amount paid by you for the order in question.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, defective products under the Consumer Protection Act 1987, or any other matter where liability cannot be excluded or limited by UK law.

10. Third Party Links

Our website may contain links to third-party websites for your convenience or information. These links do not constitute our endorsement of those websites. We have no control over the content of third-party websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

11. Privacy

Your use of our website and any personal data you provide is governed by our Privacy Policy, which forms part of these terms and conditions. Please review our Privacy Policy to understand our practices regarding your personal data.

12. Governing Law and Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in the courts of your home jurisdiction.

13. Changes to These Terms

We reserve the right to update or amend these terms and conditions at any time. Changes will take effect as soon as they are published on this page. The date at the top of this page will reflect when changes were last made. Your continued use of our website after changes are published constitutes your acceptance of the updated terms.

14. Complaints and Dispute Resolution

If you have a complaint about any aspect of our products or service, please contact us in the first instance at support@hopoye.com or call +44 7777 235718. We aim to resolve all complaints within 5 business days.

If we are unable to resolve your complaint to your satisfaction, you may refer the matter to an alternative dispute resolution service. As a UK consumer you also have the right to use the Online Dispute Resolution platform provided by the European Commission at ec.europa.eu/consumers/odr.

15. Contact Us

Hopoye
Owner: Syed Zohaib
Email: support@hopoye.com
Phone: +44 7777 235718
Address: 19 Foxham Drive, Salford, Greater Manchester, M7 4ZP, United Kingdom
Support Hours: Monday to Friday, 9:00am to 5:00pm GMT/BST